An otherwise interesting piece of communication


Today a colleague of mine at another location told my sidekick that one physician’s certain account had expired. Since my sidekick was busy, I took it over.

I contacted that person. Here’s the email exchange between us.

I said, “I just talked to Dr. … about his expired … account. He said he would renew it on Thursday morning.”
The other person said, “Does he have the paperwork or do I need to resend?”
Me, “I don’t know what he has. Perhaps it will help if you could resend it.”
The other one sent 3 docs, saying “Attached are the forms he needs to renew his …”
Me, “I will email back to you the three documents after he signs and dates on them. What else does he need to do after that?”
The other one, “I will need the original documents.”

She didn’t answer my question. I will send the original to you, then what next? I guess that person thinks it’s none of my business to know what to do next. I would be contacted if there was a need. Interesting. So I stopped here.

If I ask others to help me with something like this, I would write this. “If he still has the documents, please ask him to review, sign and date on them. If he doesn’t have them, let me know and I will resend them. Please send them back to me the original after he has done so. I will take care of the rest after I receive the original.”


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