Yesterday I sent this email to someone who is doing the same work but at another location of the place where I work. Since both of us have to prepare for the coming audit and they have this kind of audit before, I thought I might learn something by reaching out to see how they prepare for it.
After a few hours, my boss called me regarding this email and inform me how improper it was for me to write to that person instead of directing any question to my boss, making me feel like having committed a big blunder. To say I was mildly disturbed is an understatement. This morning I wrote to that person, cc my boss and the senior director of the whole department:
“I am sorry that I wrote to the wrong person yesterday.
I want to make sure there is no misunderstanding regarding my email to you. Please understand there is nothing personal and entirely professional.
I want you to understand the reasons I wrote to you:
(1) You are the first … on the research contact list. I am your counterpart on the … side. I was asking my counterparts on … sides work related questions.
(2) I thought people at WW had experience with … audit and I might be able to learn something by reaching out to my colleagues. I wasn’t expecting anything more.
(3) There WAS some confusion on our end. Don’t worry there IS no confusion NOW.
Please, next time, I would appreciate it tremendously —
(1) if you don’t know the answer, simply reply to me by saying “I don’t know.”
(2) please INCLUDE me in the Cc.. line if you decide to forward MY EMAIL to anyone else. I appreciate a culture of openness and integrity above anything else.”
Guess what? This person wrote back saying — “No need to apologize to me” He truly believes I was apologetic and even offers to help next time. Yeah right, I still trust writing to anyone at all. What a joke! What a culture! I get into trouble even by asking someone in the same work place some work related questions. A disgusting workplace!