The PERL (Percentage of Easily Replaced Laborers)
The Rule of Ordinary People
A popular book by Michael Gerber The E-Myth Revisited says the perfect business model:
“The Model Will Be Operated by People with the Lowest Possible Levels of Skill. Yes, I said lowest possible level of skill. Because if your model depends on highly skilled people, it is going to be impossible to replicate. Such people are at a premium in the marketplace. They are also expensive, thus raising the price you will have to charge for your product.
The business model should be such that the employees needed possess the lowest possible level of skill necessary to fulfill the functions for which each is intended.”
His point was that you want a cookie-cutter business that you can scale fast, without regard for finding, nurturing, and retaining linchpin talent.
We continue to operate as if that system is still here, but every day we do that is a day wasted, dollars lost, an opportunity squandered.