I work for KU Cancer Center. There is one HR (human resources) controlling the whole KU employees. The HR office is as remote as stars in the sky or worse than that, at least you can see the star.
Toward the end of March, when I talked to a benefit representative, I realized I was charged a higher rate of medical insurance premium, like over $40 more than what I should pay per month. The rep promised me to investigate into the matter. Nothing came back after a few days. So I contacted him. He told me he contacted HR about it and was waiting to hear from HR.
He could wait but I couldn’t as next pay period was coming soon and another extra charge would be taken from my paycheck. So I called my insurance company, blue cross blue shield KC. I was told it was HR who determined the rate.
I spent nearly a day search for a HR contact person and finally got an answer.