Today I Learn… I make a point of learning something new everyday. This is what I learn each day

1, Jul 28, 2010

It Takes some Tactics to Ward off Troubles

Filed under: work — admin @ 1:30 am

This happend on the morning of 6/7/2010 when a monitor wrote to me about two patients under xyz’s care, “Hi …, These are for xyz’s subjects that were screen fails. I have asked her to make these calls, but they are still outstanding. Would you mind trying? Thanks …”

It is a touchy situation as I am fully aware of the fact that xyz is not easy to work with and will be mad if I do what the monitor has asked me to. So, I asked my colleague what she would do in this situation. She read the monitor’s email and said, “Forward the email to xyz and let her do it. That’s what I would do.”

Oh boy, this would be the last thing that I would do because xyz would be wondering why the monitor asked me regarding her patients instead of asking her directly, as if my arms were so long that I had reached into the depth of her domain of control. What was going on behind her back? Were we gossiping about her? she would bombard me with endless questions. This is like begging for trouble for both monitor and me. Do I need troubles? No.

At first I was thinking of writing to the monitor, explaining to her my dilemma. Then I thought it better not to commit it in writing. You never know what the monitor will do with my email when I mean for her own reading. So I picked up the phone. Luckily she was on the other side of the phone at the moment. I explained to her why it was not proper for me to get involved, which she understands perfectly, given her own experience with xyz. I suggested that she email xyz and cc our project manager and even our department manager. If this won’t work, she should call our manager. Always go one level up instead of going horizontally when you try to resolve some issues. She appreciates my suggestion greatly and did what I told her.

After that, I shared this experience with my daughter, hoping she could understand this simple fact – when working with difficult persons, it takes some tactics to ward off troubles and enjoy happy endings.

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