Today I Learn… I make a point of learning something new everyday. This is what I learn each day

1, Oct 26, 2009

A Good Customer Service Brings so Much Joy

Filed under: Random Thoughts — admin @ 12:31 am

Last Saturday 10/24, while my daughter was doing volunteer service, I went to the bank, then to a Sprint store for a problem with my cell phone. The person who served me was extremely nice and kind, explaining to me some technical details about cell phone and radio frequency safety. After that, I asked him if he was a technician. Yes, he was. No wonder he was so clear in his explanation. Thus happily I left the store.

Later my daughter and I went to Sutherland to buy a box of apples. As we left the place, my daughter left a negative comment on the customer service of the store. “People don’t even bother to talk to you when I ask a question.”

I reflected upon these experiences. The technician at Sprint store could have saved a lot of breath by not saying anything to me, not even a “hi.” Of course, he did a lot more than that. He did it not out of job responsibility, but because he wanted to be nice. People at Sutherland store were expected to serve the customers, yet they were too lazy even to greet the customers. There seems so much negativity going around there. I am not sure if it is because people don’t want to be nice or they don’t care.

I told my daughter a good customer service was very important in making somebody’s day. At my work place I treat everybody, colleagues, auditors, monitors, and PM as customers and exhibit good customer service to all who deserve it. It really doesn’t take much. All you need is being nice to people you meet at work or everywhere. And that’s one of the ways for you to feel good.

P.S. the experience at Sutherland reminds me so much of the old socialist state where customer satisfaction was never the priority. Funny witness the same thing here in capitalist state, as if history repeats itself in another land.

One of my colleagues asked me again for my weblog. I told that person “My writings are more on parenting which is a boring topic to you.” And no again, but will be yes when the third time comes.

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